Privacy policy
TWO SVGE (“TWO SVGE”, “we”, “us”, “our”) operates this website and online store (the “Services”) to provide customers with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Scope and Legal Framework
TWO SVGE is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which govern how we collect, use, disclose, store, and secure personal information.
Where applicable, TWO SVGE also complies with United States privacy laws, including the California Consumer Privacy Act and its amendments (CCPA/CPRA), which provide consumers with specific rights regarding access to, deletion of, and control over personal information, including restrictions on the sale or sharing of data for targeted advertising.
If you are located in the United Kingdom or the European Economic Area, additional rights may apply under the UK GDPR or EU GDPR.
This Privacy Policy applies to customers and website visitors only and does not apply to current or former employees of TWO SVGE.
Dealing With TWO SVGE Anonymously
Where practicable, you may interact with TWO SVGE without identifying yourself. However, we may require personal information where it is required by law, required by our internal policies, or impracticable to deal with you anonymously. This includes circumstances such as placing an order, requesting a refund or warranty service, submitting an enquiry or complaint, entering a promotion, subscribing to marketing communications, or creating an account.
Personal Information We Collect or Process
When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you. This does not include information that has been anonymised or de-identified.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
Contact details such as your name, email address, phone number, billing address, and shipping address.
Account information such as usernames, passwords, preferences, and settings.
Transaction information such as items viewed, added to cart or wishlist, purchased, returned, or exchanged, and order history.
Payment and financial information such as transaction confirmations and payment method details, which are generally processed by third-party payment providers.
Communications with us, including customer support enquiries, reviews, survey responses, and other correspondence.
Device and usage information such as IP address, browser type, device identifiers, network connection information, and interactions with the Services.
General location data derived from IP address or device settings where enabled.
We do not ordinarily collect sensitive information as defined under the Privacy Act. If sensitive information is collected, it will only be used for the primary purpose for which it was collected, a directly related purpose, with your consent, or as required by law.
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.
How We Collect Personal Information
We may collect personal information directly from you when you place an order, create an account, contact us, or otherwise interact with the Services.
We may collect information automatically through the Services using cookies, pixels, log files, and similar technologies.
We may receive personal information from service providers acting on our behalf, such as Shopify, payment processors, analytics providers, fulfilment partners, and marketing platforms.
We may also receive information from partners or other third parties where permitted by law.
If you choose not to provide certain information, we may be unable to provide some or all of the Services.
Cookies and Analytics
We use cookies and similar technologies to operate the Services, remember your preferences, perform analytics, enhance functionality, and support marketing and advertising.
You can manage cookies through your browser settings. Blocking or deleting cookies may affect the availability or functionality of certain features of the Services.
How We Use Personal Information
Depending on how you interact with the Services, we may use personal information to provide, operate, maintain, and improve the Services, including processing orders and payments, arranging shipping, managing accounts, handling returns and exchanges, enabling reviews, and improving customer experience.
We may use personal information for marketing and promotional purposes, including sending marketing communications via email or SMS where permitted by law, and displaying advertising, including targeted advertising, on our Services and third-party platforms based on your activity and interactions.
We may use personal information to secure accounts and transactions, detect and prevent fraud, investigate suspicious activity, and protect the Services and our customers.
We may use personal information to communicate with you, including responding to enquiries, providing customer support, and sending service-related notifications.
We may use personal information to comply with legal obligations, respond to lawful requests, enforce our terms and policies, and support legal or regulatory proceedings.
We may also use personal information in connection with a corporate transaction such as a merger, financing, restructuring, or sale of all or part of our business, where permitted by law.
How We Disclose Personal Information
We do not rent personal information and do not disclose personal information for profit in the ordinary sense. However, some privacy laws define “sale” and “sharing” broadly, and certain advertising or analytics practices may be considered “sharing” for targeted advertising purposes.
We may disclose personal information to service providers and vendors who perform services on our behalf, including Shopify, IT and hosting providers, payment processors, analytics providers, email and SMS platforms, fulfilment and logistics partners, customer support providers, fraud prevention services, and professional advisors.
We may disclose personal information to marketing and advertising partners to provide advertising services, measure performance, and deliver targeted advertising in accordance with applicable law.
We may disclose personal information within our corporate group or to affiliates for internal business purposes.
We may disclose personal information to law enforcement agencies, regulators, or other parties where required or authorised by law, or to protect rights, property, or safety.
We may disclose personal information where you direct us to do so or provide consent.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information submitted through the Services is transmitted to and shared with Shopify and other third parties that may be located outside your country.
To help protect, grow, and improve our business, we use Shopify enhanced features, including Shopify Network Intelligence, which incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing personal information for these purposes, including responding to certain requests to exercise privacy rights.
To learn more about how Shopify collects, uses, and processes personal information for its own purposes, including through Shopify Network Intelligence and other enhanced services, you can review the Shopify Consumer Privacy Policy at:
https://www.shopify.com/au/legal/privacy/consumers
International Transfers
We may transfer, store, and process personal information outside Australia, including in the United States and other countries where our service providers operate. These jurisdictions may have different privacy protections than your home jurisdiction.
If you are located in the UK or EEA and personal information is transferred outside those regions, we rely on recognised transfer mechanisms such as Standard Contractual Clauses or UK equivalents, unless the destination country has been deemed to provide an adequate level of protection.
Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You should avoid sending sensitive information via unsecured channels.
We retain personal information only for as long as necessary to provide the Services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements, after which the information is deleted or de-identified where appropriate.
Your Rights and Choices
Depending on where you live and applicable law, you may have rights to access personal information we hold about you, request correction of inaccurate information, request deletion of personal information (subject to legal exceptions), and request a portable copy of your information.
If you are a California resident, you may have additional rights under CCPA/CPRA, including the right to know categories and sources of personal information collected, the right to opt out of the sale or sharing of personal information for targeted advertising, and the right not to be discriminated against for exercising your rights.
Where required by law, you may opt out of the sale or sharing of personal information for targeted advertising. If you visit our website with Global Privacy Control enabled, we will treat this as a valid opt-out signal for the applicable browser or device, where required by law. We do not respond to other “Do Not Track” signals.
If you are located in the UK or EEA, you may also have rights to object to processing, restrict processing, and withdraw consent where processing is based on consent.
Marketing Communications
You may opt out of marketing emails at any time by using the unsubscribe link in our emails. You may opt out of SMS marketing by replying STOP to any message. Even if you opt out of marketing, we may still send non-promotional communications such as order confirmations or account notifications.
SMS Marketing
If you subscribe to SMS communications, you agree to receive recurring messages from TWO SVGE. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP.
By subscribing, you also agree to our Messaging Terms and Messaging Privacy Policy:
https://terms.pscr.pt/legal/shop/thenolanbros/terms_of_service
https://terms.pscr.pt/legal/shop/thenolanbros/privacy_policy
Access Requests and Complaints
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We may need to verify your identity before processing your request. We aim to respond within the timeframe required by applicable law.
If you have a complaint about how we handle personal information, please contact us so we can investigate. If you are an Australian resident and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner. If you are a California resident, you may contact the relevant California authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be posted on our website with a revised “Last updated” date.
Contact Us
Privacy Officer
TWO SVGE
Email: hello@twosvge.com
Address: 1/4 Network Place, Forrestdale WA 6112, Australia
For the purposes of applicable data protection laws, TWO SVGE is the data controller of your personal information.